Responsibilities:

1) First Line Support Management:

• Ensuring positive customer experience and efficient help-desk ticketing management by guiding the 1st line support.
• Assist with user account management, password resets, and access permissions as well as local sourcing of hardware and software.

2) Local Second Line Support:

• Capable of handling some local 2nd line technical issues and involve the DK team when needed.
• Conduct in-depth troubleshooting to identify and resolve complex problems related to both Windows and Linux environments.

3) Windows and Linux Environment Management:

• Configure, install, and maintain Windows and Linux operating systems.
• Monitor system performance, troubleshoot errors, and optimize system resources.

4) Collaboration, Communication and Compliance:

• Collaborate with cross-functional teams to implement IT projects and upgrades.
• Ensure compliance with corporate IT policies and procedures.

Requirements:

• 5-10 years of experience working within IT and/or Bachelor's degree in Information Technology, Computer Science, or related field.
• Proficiency in troubleshooting issues on both Windows and Linux operating systems.
• Strong understanding of IT security and how corporate security policies are implemented locally.
• Knowledge of NIST800-171 and ISO27001 will be preferential.
• Relevant certifications (e.g., CompTIA A , Microsoft Certified Professional, Linux Professional Institute Certification) are a plus.

Job Type: Full-time

Salary: $110,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Concord, CA 94520 (Required)

Ability to Relocate:

• Concord, CA 94520: Relocate before starting work (Required)

Work Location: In person